Return Policy
At FAZ Fragrances, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning products purchased from our brand:
1. Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging, with all tags and labels intact.
- The product should be unused, unopened, and in the same condition as received.
- Return requests must be initiated within 2 days from the date of delivery.
2. Non-Returnable Items:
Certain items are not eligible for return due to hygiene and safety reasons. These include, but are not limited to:
- Perfumes or fragrance products that have been opened or used.
- Products with broken seals or tampered packaging.
- Any free promotional or gift items.
3. Return Process:
If you wish to return a product, please follow these steps:
- Contact our customer support team within the specified return window to initiate the return process.
- Provide the order number, details of the product you wish to return, and the reason for the return.
- Our team will review your request and provide you with return instructions and a return authorization, if applicable.
- Pack the product securely in its original packaging and include all accessories, if any.
- Ship the return package to the address provided by our customer support team. Please note that the cost of return shipping will be borne by you.
4. Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in this policy. If the return is approved, we will initiate the refund process. The refund will be processed using the same payment method used for the original purchase.
5. Refund Timeline:
Refunds may take 3-7 working days to be processed and reflected in your account, depending on your payment method and bank processing times.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide you with a refund, as per your preference.
7. Cancellation Policy:
If you wish to cancel your order before it is shipped, please contact us as soon as possible. Once an order is dispatched, it cannot be canceled, and you will need to initiate a return following the guidelines mentioned above.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, refer to the Return Policy section on our website or contact our customer support team. Thank you for choosing FAZ Fragrances.
